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MAINTENANCE & SUPPORT

One AMC across everything we've installed for you.

CCTV, servers, networking and structured cabling each degrade differently — but they don't need four separate maintenance contracts and four separate vendors to call. One AMC, one PO, one team.

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Maintenance and monitoring setup covered under a Front Vision AMC
WHAT'S COVERED
1
Preventive Health Checks
Scheduled visits to check camera focus and coverage, storage health, network uptime and cabling condition before something actually fails — not just a call-out after it does.
2
Fault Response & Repair
A single number to call when a camera, switch or server acts up, regardless of which of the four systems it belongs to — response times are scoped to your site during the survey.
3
Spares & Replacement Handling
Failed hardware gets swapped from stock where the AMC covers it, rather than waiting on a fresh procurement cycle every time a component dies.
4
Firmware & Software Updates
Network and security equipment gets kept current — a camera or router running years-old firmware is a real security gap, not just a performance one.
WHY ONE AMC, NOT FOUR

The usual pattern is a separate maintenance vendor per system — one for CCTV, one for networking, one for servers, one for cabling — each with its own contract, its own renewal date and its own number to call when something goes wrong. That's manageable at one site with in-house IT staff. It's a real liability at multiple sites without one. Bundling everything we've installed under a single AMC means one renewal date, one invoice and one team that already knows your site, rather than four vendors pointing at each other when a fault sits at the boundary between two systems.

FREQUENTLY ASKED QUESTIONS
What does a Front Vision AMC typically include?
Scheduled preventive health checks, fault response and repair, handling of spares and replacement parts, and firmware/software updates on networking and security equipment — under one contract instead of separate call-outs per issue.
Can one AMC cover CCTV, networking, servers and cabling together?
Yes — that's the point of bundling it. Everything we've installed for you sits under one AMC, one PO and one team you call, instead of a separate contract per system.
How is AMC pricing structured?
Scoped to the specific assets, device count and coverage level on your site, quoted during the site survey rather than published as a flat rate — a 4-camera shop and a 200-camera campus need very different terms.
Do you offer multi-year AMC terms?
Yes, single and multi-year terms are both available, and all AMC billing is GST-compliant.
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